Frequently Asked Questions — 399bat

For KYC verification, you will need to submit a government-issued identity document — your Pakistani CNIC (Computerised National Identity Card) or a valid passport are the most commonly accepted. You will also need to provide proof of your current address, such as a recent utility bill or bank statement dated within the last 90 days. Documents must be clear, legible, and unaltered. Edited or obscured documents cannot be accepted.

No. Each individual is permitted to hold one active 399bat account at any time. Opening duplicate or multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a direct violation of the Terms & Conditions. If multiple accounts belonging to the same individual are detected, all accounts may be suspended and any associated balances held pending a compliance review. If you have accidentally created a duplicate account, contact support immediately.

You must be at least 18 years old to register on 399bat — or the higher minimum age required by the laws of your applicable jurisdiction, whichever is greater. Age verification is mandatory for all accounts. If 399bat has reason to believe a player is under the minimum age, the account will be suspended immediately and subjected to a review. Any winnings generated by a confirmed underage player will be forfeited without exception. This is a firm policy with no exceptions.

If you have forgotten your password, click the "Forgot Password?" link on the login page. Enter the email address associated with your 399bat account and a password reset link will be sent to you. The link is time-limited, so use it promptly. If you do not receive the email within a few minutes, check your spam folder. If you are still having difficulty, contact the 399bat support team via Live Chat and they can assist with account recovery after identity verification.

Withdrawal processing times depend on the payment method you select and whether your KYC verification is fully complete. Once a withdrawal is approved by the 399bat payments team, funds are typically dispatched within the timeframe displayed in the cashier for your chosen method. Delays caused by third-party payment processors or banking networks are outside 399bat's control. Ensuring your KYC documents are up to date is the single most effective way to avoid delays.

Yes, 399bat supports cryptocurrency deposit and withdrawal options including Bitcoin (BTC), Tether (USDT), and Ethereum (ETH). Cryptocurrency deposits are converted to your account balance at the prevailing exchange rate at the time the transaction is confirmed on the blockchain. Please be aware that blockchain transactions are publicly recorded by nature — players who value privacy should consider this before selecting a crypto payment route. Network fees are typically outside 399bat's control.

Withdrawals may be held for several reasons: your KYC verification may be incomplete or awaiting review; an active bonus wagering requirement may not yet be satisfied; or the payments team may require additional documentation as part of standard anti-money-laundering compliance checks. If your withdrawal has been held, you will typically receive a communication from the support team explaining what is needed. You can also reach out proactively via Live Chat to check the status of your withdrawal request.

No. All deposits must be made using a payment method registered in your own name. Third-party funding — using a wallet, bank account, or card belonging to another person — is strictly prohibited under 399bat's Terms & Conditions and anti-money-laundering policies. Accounts found to have received third-party deposits may be suspended and any associated balances frozen pending a compliance review. If you are unsure whether a specific payment method is acceptable, contact the support team before depositing.

The 399bat casino lobby includes a broad selection of slot games, table games (including roulette, blackjack, and baccarat), and live dealer games streamed in real time from professional studio environments. Live dealer games offer an interactive experience with real dealers, real cards, and real wheels — particularly popular among players who enjoy the atmosphere of a traditional casino from their mobile phone in Karachi, Lahore, or anywhere else in Pakistan. Instant-win games are also available for quicker play sessions.

Yes. All slot games and RNG (Random Number Generator) casino games on 399bat are supplied by established third-party game providers whose software is independently tested for fairness and randomness. Each game has a published RTP (Return to Player) percentage, which represents the theoretical long-term payout rate — not a guaranteed return per individual session. You can typically find the RTP for any specific game within the game's own information panel. The results of every spin are genuinely random and cannot be predicted or influenced.

399bat offers a live sports section where you can follow real-time match data and statistics alongside your in-play bets. Availability of live streaming for specific events depends on broadcasting rights and licensing arrangements at any given time. You do not always need a live stream to follow in-play betting — the live scoreboard, match timeline, and key event notifications within the sportsbook give you enough information to place informed wagers on cricket, football, UFC, and other available sports.

Cricket bet settlement on 399bat follows the specific market rules applied at the time of the event. In the case of a match abandonment or interruption (such as rain delays in a PSL T20), settlement depends on the individual market: some markets are voided and stakes returned if the minimum overs requirement is not met, while others may be settled on the result at the point of abandonment if a result has been determined under the applicable playing conditions (e.g., DLS method). The specific rules for each market are displayed in the bet slip and market information section.

Welcome bonus eligibility and claim procedures vary by the specific offer active at the time of your registration. Typically, a welcome bonus is either automatically credited upon your first qualifying deposit, or requires you to enter a promotional code during registration or deposit. The specific steps — including the minimum qualifying deposit amount, eligible payment methods, and any opt-in requirement — are described in the welcome bonus terms page. Check the current offers section within your account after registering to see what is available to you.

A bonus may be voided or removed from your account for several reasons: the bonus may have expired before the wagering requirement was met; you may have breached the specific terms of the offer (such as placing excluded bet types or using games that do not contribute to wagering); or a compliance review may have identified activity consistent with bonus abuse, arbitrage wagering, or collusion. If you believe a bonus was removed in error, contact the 399bat support team with your account details and they will review the matter.

Not always. Many bonus offers on 399bat specify different wagering contribution rates for different game types. Sports bets may contribute at a different rate from slot games, and live dealer table games, certain high-RTP slots, or specific instant-win titles may be excluded entirely from wagering contribution. The contribution rates and any excluded games are listed in each offer's specific terms. Checking these details before starting to wager a bonus will help you avoid surprises when you come to withdraw your balance.

In most cases, yes — you can request that an active bonus be removed from your account by contacting the 399bat support team via Live Chat before you have started wagering with the bonus funds. Once wagering has begun, the ability to opt out may be restricted depending on the specific terms of the offer. If a bonus is removed on request before wagering begins, any associated bonus funds and pending winnings derived from those funds will also be removed. Your deposited real-money balance is unaffected by the removal of an unclaimed or un-wagered bonus.

Deposit limits and loss limits can be set directly from the Player Safety section within your 399bat account settings — no support ticket is required for routine limit-setting. You can choose daily, weekly, or monthly periods for each limit type. Reductions take effect immediately. Increases are subject to a mandatory cooling-off period before they apply, which is a deliberate design choice to prevent impulsive decisions during a session. For detailed guidance on all available tools, visit the Responsible Gambling page.

Self-exclusion closes your 399bat account for a defined period — ranging from 6 months to 5 years, or permanently. To activate it, go to Account Settings → Player Safety → Self-Exclusion and select your preferred duration. Alternatively, contact the 399bat support team via Live Chat 24/7 and ask to be self-excluded — they will action it promptly without requiring you to justify your decision. Once active, self-exclusion cannot be reversed during the chosen period, regardless of subsequent requests. Any withdrawable balance will be returned to you following verification.

This is an important question and 399bat will not give you a definitive answer because this page does not constitute legal advice. Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977. 399bat does not claim to be licensed, approved, or endorsed by the Government of Pakistan, the PTA, the State Bank of Pakistan, or any Pakistani provincial authority. Players in Pakistan are solely responsible for determining whether their participation in online gambling is lawful under applicable local and national law before registering an account.

The fact that you are asking this question is already a meaningful step. If you believe your gambling is no longer recreational — if you are chasing losses, gambling with money you cannot afford to lose, or feeling unable to stop — please use the self-exclusion or cooling-off tools in your 399bat account immediately. You can also contact our support team 24/7 via Live Chat for assistance without judgment. Internationally recognised support organisations such as GamCare (gamcare.org.uk) and Gamblers Anonymous (gamblersanonymous.org) offer free, confidential guidance. Visit our Responsible Gambling page for full information.