This Privacy Policy explains how 399bat collects, uses, stores, and protects the personal information of players on our platform. We are committed to transparent data practices and to handling your information with care and integrity.
Registration details, KYC documents, transaction records, device and session data, and communications with our support team — only what is necessary for platform operation.
Account management, identity verification, fraud prevention, responsible gambling monitoring, customer support, and platform improvement. Your data is not sold for third-party marketing.
Only service providers essential to platform operation — KYC verification partners, payment processors, and fraud-detection systems. All bound by strict data-sharing agreements.
Data is retained only for as long as necessary for operational and compliance purposes, after which it is securely deleted or anonymised in line with applicable data-retention standards.
You have the right to access, correct, restrict, or request deletion of your personal data. You may also object to certain processing or request a copy of your data in a portable format.
Encryption in transit and at rest, access controls, two-factor authentication for accounts, and regular security assessments form the core of 399bat's data-protection framework.
This Privacy Policy (the "Policy") sets out how 399bat (the "Operator", "Platform", "we", "us", or "our") collects, processes, stores, and protects the personal data of individuals who access or use the 399bat platform at https://399bat.cam (the "Platform"), including players who register accounts, browse the site without registering, and individuals who contact our support team.
By creating a 399bat account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, you must not register an account or continue using the Platform.
This Policy operates alongside the 399bat Terms & Conditions, available at Terms & Conditions, and the Responsible Gambling Policy, available at Responsible Gambling. In the event of any conflict between this Policy and the Terms & Conditions with respect to data handling, this Policy shall prevail.
Pakistan Notice: This Policy does not constitute legal advice applicable to any specific jurisdiction. Players in Pakistan are responsible for understanding applicable local data-protection and privacy laws, as well as gambling restrictions under the Prevention of Gambling Act, 1977, before registering an account. 399bat does not claim that its data-processing activities are certified, approved, or regulated by any Pakistani government authority including the PTA or the State Bank of Pakistan.
For the purposes of this Policy, the following definitions apply:
| Term | Definition |
|---|---|
| Personal Data | Any information that identifies or can reasonably be used to identify a natural person, directly or in combination with other data. |
| Processing | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, restriction, or deletion. |
| Data Controller | The entity that determines the purposes and means of processing personal data — in this context, the Operator of the 399bat Platform. |
| Data Processor | A third party that processes personal data on behalf of the Data Controller under a written data-processing agreement. |
| Data Subject | The natural person whose personal data is being processed — in this context, you, the Player or visitor. |
| Consent | A freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their personal data. |
| KYC | Know Your Customer — the identity and age verification process applied to all 399bat accounts. |
| Cookies | Small text files placed on a user's device by a website to store information about their session, preferences, or browsing behaviour. |
399bat collects personal data only to the extent necessary for the operation of the Platform, compliance with applicable regulatory requirements, and the delivery of support services. The categories of data we collect are as follows:
Where applicable data-protection frameworks require a lawful basis for processing personal data, 399bat relies on one or more of the following:
| Basis | Application at 399bat |
|---|---|
| Contractual Necessity | Processing required to provide the Platform services you have registered for, including account management, deposit processing, and withdrawal handling. |
| Legal Obligation | Processing required to comply with KYC, anti-money-laundering, and other applicable regulatory obligations. |
| Legitimate Interests | Fraud prevention, platform security, abuse detection, responsible gambling monitoring, and service improvement — where those interests are not overridden by your data-protection rights. |
| Consent | For non-essential cookies and certain direct marketing communications where consent is sought and can be withdrawn at any time. |
399bat uses the personal data we collect for the following purposes:
To create, maintain, and administer your 399bat account, process deposits and withdrawals, apply bonus credits, record wagering activity, and deliver the sports betting, live casino, and gaming services you have registered to use.
To verify that you meet the minimum age requirement of 18 years (or the higher minimum required by the applicable jurisdiction) and to confirm your identity for KYC compliance purposes. These checks are a non-negotiable condition of account operation.
To detect and prevent unauthorised account access, fraudulent transactions, bonus abuse, money laundering, and other prohibited conduct described in the Terms & Conditions. This includes automated risk-scoring systems and manual review by the compliance team.
To monitor player activity against self-imposed limits, flag patterns that may indicate problem gambling behaviour, enforce self-exclusion restrictions, and provide reality-check notifications and responsible gambling tools within the account dashboard.
To receive, process, and respond to your support queries, complaints, and account-related requests via Live Chat, email, and the Help Centre. Support records are retained to maintain continuity of service and for quality monitoring.
To analyse aggregated, anonymised usage data to understand how players interact with the Platform, improve navigation and performance, and inform product development decisions. Individual player data is not used for A/B testing purposes without appropriate anonymisation.
Where you have expressly opted in to marketing communications, we may send you information about promotions, new game launches, sports betting offers, and platform updates. You may withdraw this consent at any time by contacting the support team or using the unsubscribe mechanism in any communication.
399bat does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share personal data only where strictly necessary, with the following categories of recipients:
Third-party identity verification service providers who process submitted documents to confirm your identity and age. These providers are contractually bound to process data only for verification purposes and to maintain equivalent data-protection standards.
Payment service providers who process your deposit and withdrawal transactions. References to payment infrastructure familiar to Pakistani players — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah — are contextual references only and do not imply that any of those providers endorse gambling. Cryptocurrency transactions are processed via the relevant blockchain networks (BTC, ETH, USDT). Each payment processor operates under its own privacy policy.
Specialist fraud-detection and anti-money-laundering service providers who assist in identifying prohibited account behaviour, suspicious transaction patterns, and compliance risk. Disclosure is limited to what is necessary for the service.
Cloud hosting, content delivery, and platform technology partners who process data incidentally in the course of providing infrastructure services. All such providers operate under data-processing agreements that restrict use to infrastructure purposes.
We may disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law, a valid court order, or in connection with ongoing legal proceedings. We will, where legally permissible, notify affected players of such requests.
The operation of a global online platform may involve the transfer of personal data to service providers or infrastructure systems located outside the country in which you reside. Where such transfers occur, 399bat takes reasonable steps to ensure that appropriate safeguards are in place — including contractual data-transfer clauses or equivalent mechanisms — to protect your personal data to a standard broadly equivalent to that described in this Policy.
Players in Pakistan should be aware that data transferred outside Pakistan may be subject to the data laws of the destination jurisdiction, which may differ from Pakistani law. This Policy does not constitute legal advice, and players with specific concerns about cross-border data transfers are encouraged to seek independent legal guidance.
399bat retains personal data for as long as necessary to fulfil the purposes described in this Policy or as required by applicable legal, regulatory, or compliance obligations. The following general retention periods apply:
| Data Category | Indicative Retention Period |
|---|---|
| Account Registration Data | Duration of the account relationship plus a minimum of 5 years following account closure, or longer if required by applicable law. |
| KYC Documents | Minimum 5 years from the date of submission or account closure, in line with standard AML compliance requirements. |
| Transaction Records | Minimum 5 years from the date of each transaction, or longer where required by applicable financial-record obligations. |
| Support Communications | 3 years from the date of the last relevant interaction, unless the matter is subject to ongoing legal proceedings. |
| Responsible Gambling Records | Duration of the account relationship plus 5 years, to support regulatory compliance and player-welfare obligations. |
| Technical & Session Logs | Up to 12 months in standard operational form; aggregated and anonymised thereafter for analytical purposes. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
399bat uses cookies and similar technologies to operate the Platform, maintain session continuity, and understand how the Platform is used. The following categories of cookies may be set when you visit 399bat:
| Cookie Type | Purpose | Basis |
|---|---|---|
| Strictly Necessary | Required for Platform functionality — session authentication, security tokens, and load balancing. Cannot be disabled without breaking core Platform features. | Legitimate Interests / Contractual Necessity |
| Functional | Stores user preferences such as language settings, timezone, and display options to improve your experience on return visits. | Consent |
| Analytics | Anonymised or pseudonymised data about page views, navigation paths, and session behaviour used to improve Platform design and performance. | Consent / Legitimate Interests |
| Fraud Prevention | Device fingerprinting and behavioural signals used by fraud-detection systems to identify suspicious activity patterns. | Legitimate Interests |
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair the functionality of the Platform. 399bat does not use third-party advertising cookies or behavioural tracking for external ad networks.
Subject to the applicable data-protection framework, you have the following rights with respect to the personal data that 399bat holds about you. To exercise any of these rights, please contact us using the details in Section 15.
You may request a copy of the personal data 399bat holds about you, along with information about how it is being processed. We will respond within a reasonable period as required by applicable law.
If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. Where data cannot be corrected without supporting documentation, we may request evidence.
In certain circumstances you may request deletion of your personal data. This right is subject to overriding legal and regulatory obligations — for example, KYC records required under AML law cannot be deleted on request alone.
You may request that we temporarily restrict the processing of your data — for example, while a rectification request is being assessed. During a restriction period, data may be stored but not actively processed.
Where processing is based on consent or contractual necessity and carried out by automated means, you may request your personal data in a structured, commonly used, machine-readable format.
You may object to processing carried out on the basis of legitimate interests, including profiling for fraud-prevention purposes. 399bat will assess whether its legitimate grounds override your rights on a case-by-case basis.
To exercise any of the above rights, please contact us at [email protected]. We will acknowledge your request promptly and aim to resolve it within a reasonable period. We may need to verify your identity before actioning any data-rights request to protect against unauthorised access to another player's data.
The 399bat Platform is strictly for adults aged 18 years or older — or the higher minimum age required by the applicable jurisdiction. We do not knowingly collect personal data from individuals below the minimum age threshold. If we become aware that personal data has been collected from a minor, the account will be immediately suspended, the data will be deleted, and any winnings generated will be forfeited.
If you are a parent or guardian and believe that a minor may have registered an account on 399bat, please contact the support team immediately. We take underage gambling prevention seriously and operate mandatory KYC age-verification checks on all accounts.
399bat implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While 399bat takes reasonable steps to protect your data, no online system is entirely immune to security risks. You are responsible for maintaining the security of your account credentials and for notifying us immediately if you suspect any unauthorised activity on your account.
399bat does not store full unmasked payment card numbers. Card transactions, where applicable, are processed via certified payment processing partners who operate to applicable payment security standards. 399bat retains only the minimum necessary payment identifiers (such as masked card references or wallet identifiers) required for transaction matching and withdrawal verification.
Where players use cryptocurrency networks (BTC, ETH, USDT) for deposits or withdrawals, blockchain transactions are publicly recorded on the respective distributed ledger by nature of those networks' architecture. 399bat has no control over the public visibility of on-chain transaction data and accepts no liability for the privacy implications of blockchain transparency. Players should consider this before selecting a cryptocurrency deposit or withdrawal method.
References to payment methods familiar to Pakistani players — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah — are for contextual familiarity only. None of these providers endorse gambling activity on the 399bat platform, and 399bat does not store your credentials for those services.
399bat reserves the right to amend, update, or revise this Privacy Policy at any time. The updated Policy will be published on this page with a revised effective date. For material changes that significantly affect how we process your personal data, we will take reasonable steps to notify registered account holders — for example, via a notice in the account dashboard or by email.
Your continued use of the Platform following publication of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this page periodically.
For any queries, concerns, or requests relating to this Privacy Policy — including data-subject rights requests — please contact the 399bat support team using the details below. We take all privacy inquiries seriously and will acknowledge receipt promptly.
Data Inquiries & Support Contact
Email: [email protected]
Available 24/7 via Live Chat and the Help Centre. English-language support always available. Urdu-language assistance available on request. Responses to formal data-rights requests are typically provided within a reasonable period as required by applicable law.
When submitting a data-subject rights request, please provide your account username or registered email address and a clear description of the right you wish to exercise. We may request identity verification before processing the request to ensure we are disclosing or amending data only to the verified account holder.
The Privacy Policy works alongside the following documents. We recommend reviewing each one before registering your 399bat account.
The full usage agreement — account eligibility, wagering rules, withdrawal conditions, bonus terms, and prohibited conduct.
Read T&CsPlayer-protection tools, self-exclusion, deposit limits, loss limits, and guidance for maintaining a healthy relationship with gambling.
View RG PageAnswers to the most common questions about 399bat — accounts, payments, bonuses, KYC, and support channels.
Browse FAQReturn to the 399bat homepage to explore the full platform — sports betting, casino games, live dealer, and current promotions.
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